Brent F. Smolnicky

Address: 232 Westwood Avenue M4J 2H4, Toronto, ON. Canada

Phone: 416-467-0831

Cell: 416-886-8443

Email: bfs62@lycos.com

Information Technology Department Manager – Consultant

I am an accomplished manager of IT systems Operation and Projects with over 19 years of key IT experience. I possess over 10 years experience with Business Systems and Business Document Systems planning, development, implementation and management. I have over 5 years of Project Management experience and have successfully closed all project undertakings. I have well-polished communications skills at all levels of business, including extensive work developing formal training presentations and delivering these presentations. I have the experience to react to situations methodically and accurately. I am a highly versatile individual with a practiced ability to work effectively in diverse team situations, under both office and remote working conditions. Thus I have a well developed ability to work independently with complete accountability. I have performed in the role of Consultant on numerous occasions with complete success. Through experience and training, I have a developed ability to learn new methodologies and technologies quickly and accurately.

Qualification Highlights

Work Experience:                                

Apr. 2007 to Nov. 2009

Crawford Technologies Inc.

45 St Clair Avenue West, Suite 102

Toronto, Ontario, Canada, M4V 1K9

Customer Support & Quality Assurance Manager

• 2007 - Support CTI customers’ electronic document presentation consulting and services operations with respect to Crawford Pro product line. Linux Redhat and SUSI, AIX 5, Solaris 10, and Z/OS environments.
• Fulfill all support SLAs., report all bugs to management and development, Work with QA to enhance testing systems, Work with Technical Documentation enhancements.
• Bug reporting/tracking and procedures knowledge base in Commence information management application.
• QA analysis and testing
• Work with Technical Documentation enhancements
• Supervisor: Tim Ciceran, Support Manager
• 2008 - Manage QA Build and Regression system for all Crawford Pro products on Windows XP, Linux Redhat and SUSI, AIX 5, Solaris 10, and Z/OS environments.
• Bug reporting/tracking and procedures knowledge base management.
• QA system and testing methods analysis
• Documentation updates
• Supervisor: Stephen Poe, Product Manager

Major Accomplishments

• Named  QA Manager in Dec. 2008
• Managed QA staff of 3 (including myself) and 1 Technical Writer
• Produced up to date QA system and procedures documentation for company knowledge base
• Internal operation change management

2004 to Jan. 2007

PrintSoft CZ. s.r.o.

K Červenému dvoru 4/294, Prague 10, CR

Development Technician/Project Manager

• 2004 – Electronic document design and development for Printsoft CZ customers, to specifications within SLA schedules.
• 2005 - Project Management
• PM responsibilities of large-scale electronic document archive, print and presentation system development project
• Project closed successfully. Deliverables filled project schedules and scope.
• 2006 – Project Management (internal change management)
• Produced internal operations and project management procedures analysis and business case proposal for the  reorganization of the company management structures and procedures, in order to streamline project development and improve project success rate.
• Project Approved.
• Project closed successfully with Printsoft CZ in possession of enhanced knowledge base and CRM systems, best practices procedures and guidelines implementation, creation of an independent QA section and an expanded project management section.
• Supervisor: Zbynek Zboril - CEO

Major Accomplishments

• Successfully managed/completed a large project which involved the development of a custom electronic document (billing) production system for a telco customer, and the implementation of the system.
• Designed and implemented a change management project for PrintSoft CZ in which the internal operations were re-organized in order to create a more efficient, matrix style environment.

1999 to 2004.

Réalisations Informatiques Gorys Computer Implementations Inc.

RIGCI, 114 Montevista, Dollard des Ormeaux, Quebec.

Operations/Project Manager/Consultant

• Small business Operations Management, HR Management, IT Systems Implementation Administration and Support, Customer Relations Management, Portfolio Administration, Marketing Strategy and Sales Management, Learning Services Implementations, Document Systems Consulting.
• Consulting Services rendered: AFP data format consulting and training, ISIS Papyrus development and training, Infoprint Manger 3.2 for Windows NT/2000 and AIX V. 4.1/4.2 consulting and training, IBM Enterprise Storage Server (ESS) training on MS Windows AIX 4.2 S/390 and AS400 platforms.
• Developed and maintained customer base
• Developed and delivered Infoprint Manger for Windows NT/2000 and AIX V. 4.1/4.2 3 days course for IBM Learning Services Canada.
• Developed and delivered technical training for business document systems generation and production (ERP/E-Commerce) for Canada Post eDocument Services in Ottawa ON.
• Company grew in staff and business scope from a company which provided IT training and consulting only, to providing training, consulting, product development, product marketing and product sales.

Project Management

• Develop and execute a project plan to fill the business needs for on-line transaction and/or trans-promo document systems (ERP/E-Commerce). This project required the production of a web-based interface to an ERP production and archiving system as well as electronic distribution of output documents to ePost Canada. There was also a requirement for a removable-media interface with independent security enabled.
• Project Successful. Completed along projected scheduling. Deliverables filled requirements and scope, and product successfully sold.
• Supervisor: John Gorys, Owner and CEO

Major Accomplishments

• Company grew in staff and business scope from a company which provided IT training and consulting only, to providing training, consulting, product development and product marketing and sales.
• Designed, produced and delivered the IBM Infoprint Manager 3.2 for AIX/NT/2000 course for IBM Learning Services. Also delivered the IBM AFP course and the IBM Enterprise Storage Server Course.
• Successfully managed a project within budget, meeting all stakeholder requirements and producing a profitable product.
• Negotiated business partnership with e-post Canada.

1998 to 1999

Terren Corporation, Toronto, Ontario.

Network Manager (AIX 4.1/4.3 & NT)

• Network system requirements analysis, analysis presentation to company stakeholders, develop network architecture plan and implementation of plan (20 network clients)
• Consulting services rendered: Electronic document presentation (ERP) consulting and services delivered to Terren customer.
• ISIS Papyrus AFP Designer and IBM ACIF PSF6000 AIX print server
• Supervisor: Lanny Roziski – CEO

                                                Major Accomplishments

• Acquired AIX 4.1 System Administration certification
• Acquired AIX 4.3 System Support certification
• Designed company-wide server/client backup, recovery and archiving systems using ADSM and KSH shell scripting server-side, and DOS batch systems client-side.
• Attended IBM AFP In An Open World course and implemented a new electronic document production system for a Terren customer (consulting services)

1997 to 1998

CanCzech International, Prague, Czech Republic.

Operations Manager

• Distributor of Alpha CATV Broadband and industrial power products and support services in local markets.
• Managed new office opening and performed IT Systems Implementation Administration and Support, Customer Relations Management, Company Portfolio Administration, Marketing Strategy and Sales Management, HR Management duties.
• Managed and staffed new offices for company in Prague.
• Established and managed business relations with local markets, and maintained relations with existing industrial product customers.
• Managed production of marketing material
• Managed sales and technical support staff operations
• Managed office administration staff
• Provided technical TCP/IP network cable plant design consulting services to customers and business partners.
• Supervisor: Blaine Karst - President

Major Accomplishments                                                                                                                                     

·         Successfully opened staffed new offices according to company plans.

·         Produced local CATV HW market analysis, marketing and sales plans.

·         Successfully entered local CATV supplier markets and maintained existing company base of providing industrial power supplies and services.

·         Developed business relationships, which lead to sales, with the major CATV companies within the Czech Rep.

1994 to 1997

Canadian Foreign Affairs and International Trade, Prague,

Czech Republic.

Network Administrator (UNIX/MS)

• Implementation and administration of local node of DFAIT SIGNET TCP/IP global network. This Unix/Windows platform system was developed by DFAIT. All remote embassy and consulate network administrators were trained in Ottawa over a 1 week period. Server and client systems were customized and standardized, as were most operating procedures.
• BSD Unix server environment, network client management, local backup management, local DNS management, security management, local web services management and email services management.
• MS Windows 3.1 and 95 client environment and application support. SIGNET Email clients, Lotus Notes embassy CRM application, MS Office suite, DFAIT custom application support (Visa application, Trade section application, etc.)
• Received training for and implemented OCTEL telephone system to facilitate improved embassy phone communications.
• Supervisor: Wally Brown / Lise Joubarne – Embassy Administration Officers

Major Accomplishments

• Acquired diplomatic communications skills
• Enhanced UNIX ACL and MS Windows security
• Build Lotus Notes based CRM DB for diplomatic staff
• Received training and  implemented distributed VISA production application
• Received training and implemented OCTEL telephone system

Technical Expertise:

·         IT Support , Administration, Operations Management and Project Management.  -  UNIX (AIX 4.1 – 4.2 – 5.0, Solaris 10, Linux RedHat, HPUX, Sco), TCP/IP, DNS, Unix and MS Exchange Email Servers, MS Windows (Since 3.1), OS/309 – Z/OS environments, MS Office, MS Access, MS Projects, Oracle 9.2, DB2 Universal Server 5.2, Rational Rose, Visual Basic 6.0,  MySQL, Websphere Application Server 3.0, Tomcat 4.0, Infoprint Manger 3.2 for Windows NT/2000 and AIX V. 4.1/4.2, IBM Lotus Domino V6, Infoprint Manager, IBM Enterprise Storage Server, Websphere Studio DB2 Universal Server 5.2, Tivoli Storage Management, ADSM. Scripting, IBM AFP, Xerox Meta code and LCDS, PS, PDF, PCL, Line data, Crawford Pro Software, ISIS Papyrus and AFP Designer, Printsoft PReS, Designer and NewLeaf

Education:                            

• September 1982 to June 1984. Mount Royal College, Calgary, Alberta. Computer Science.
• IBM Certified Specialist. AIX 4.1 System Administration
• IBM AIX 4 Advanced Administration course
• IBM Certified Specialist. AIX 4.3 System Support
• IBM AFP In An Open World course
• IBM Enterprise Storage Server course
• Tivoli Storage Manager course
• IBM Lotus Domino V6 Administration
• Prince 2 Project Management
• PMI Project Management

References:                           Available upon request