Major national insurance company selects
Pinnacle Data Systems as their business continuity provider of choice to
support inhouse operations
Birmingham, AL– January 28, 2013 – Pinnacle Data Systems, L.L.C.,
(PDS), a provider of business-critical document delivery services, has added a large
insurance provider with a national footprint to its growing list of disaster
recovery clients.
“PDS initially provided business continuity as a no-cost
additional benefit to our print and mail clients,” said Mitch Anderson, VP of
Business Development for Pinnacle Data Systems.
“Today, several companies with in-house operations in highly regulated
industries like insurance, financial services and healthcare have chosen PDS to
meet the requirement for a documented disaster recovery plan.”
The thought of an unexpected disaster that could impact the
delivery of important customer policies, bills, statements or letters is
something to prepare for, not be afraid of.
“PDS tests before we are tested to face a disaster – our recent SSAE 16
SOC II certification ensures that we have an effective plan in place,” noted
Anderson. “Our Birmingham and Atlanta production
centers include a fleet of laser printers and intelligent inserters with
similar processes and procedures in place.
In addition, we store paper stock and envelopes for clients at both
locations resulting in a true ‘hot’ site environment.”
Shortly after implementation, the insurance client’s print
and mail shop experienced several days down due to catastrophic equipment
failure. The company declared a disaster
and important customer policy packets were seamlessly printed and mailed by PDS
until their operation was restored. PDS
also provided office space for their staff at no charge and met every Service
Level Agreement.
“Our client was impressed with
our ability to be the calming force amidst the storm of their disaster with
efficient and responsive service,” concluded Anderson. “As an added benefit,
they noted the effectiveness of our onsite U.S. Postal Service (USPS) Detatched
Mail Units. Documents enter the mail
stream pre-sorted at our facilities and go directly to the next USPS facility resulting
in faster delivery to the recipient.”