Océ Business Services Ranked No. 1 Document Process Outsourcing Vendor for Second Straight Year
Buyer executives also rank Océ among the "50 Best Managed Global Outsourcing Vendors"
New York, N.Y. (June 17, 2008) - Océ Business Services, a leader in document process management and electronic discovery services, has been ranked the No.1 document process outsourcing (DPO) vendor for the second straight year and named to the prestigious "50 Best Managed Global Outsourcing Vendors" list by the 2008 Black Book of Outsourcing annual user survey.
Océ Business Services was ranked No. 1 on a list of 20 top global DPO vendors. The company was also ranked No. 34 on the "Top 50" list. Océ placed in the highest ten percent of all firms judged in each survey area: C-Level Commitment, Human Capital Performance, Corporate Direction and Leadership Impact. Rankings are based strictly on responses from client surveys.
According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The Black Book of Outsourcing, "Océ Business Services ranked among the top suppliers due to its continuous focus on customer satisfaction in document process management services. The company’s ability to successfully engage and manage outsourcing relationships is recognized by Océ clients."
For eight weeks each spring, Brown-Wilson Group - authors of The Black Book of Outsourcing (Wiley Publishers) - surveys outsourcing users and C-level officers to gain a decision-maker perspective on the global services industry. After a stringent external auditing process, the responses of nearly 24,000 buyer executives determined the 2008 Black Book of Outsourcing rankings.
Developed in 2004, the Black Book’s annual study is recognized as the only independent industry standard for customer satisfaction in the global services industry. Over half of the responses are gathered from CXO-level and governance respondents.
Companies named to the Black Book list are ranked the 50 highest among 4,207 global outsourcing suppliers of various service lines and locations. Companies that qualified for the 2008 Black Book 50 include 1,690 suppliers from 45 countries, each receiving at least ten verifiable client ballots. Vendors cannot influence or opt out of the balloting process.
"Océ Business Services is pleased to be recognized as number one in document process outsourcing and one of the top 50 best-managed global outsourcing companies," said Elizabeth Halaki, chief marketing officer of Océ Business Services. "The Black Book rankings reinforce our commitment to help clients improve their operations, reduce costs and enhance their overall business success."
About Brown-Wilson Group
Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing/sourcing initiatives. Brown-Wilson Group, based in Clearwater FL USA, measures their own success via clients' ability to achieve and sustain significant improvements in their outsourcing decisions from aligning customer experience research and strategies that stand the test of time. The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors and users worldwide. It is available at www.theblackbookofoutsourcing.com.
About Océ Business Services
Océ Business Services, Inc. is one of the world's leading providers of document process management services and technology to law firms, corporations and the public sector. Its spectrum of managed solutions spans the document lifecycle. These include print/copy, fleet, mail services, Six Sigma®-based performance management, records management and eDiscovery. Océ Business Services is one of the most experienced providers of eDiscovery, paper discovery, forensics and web-based review services for complex litigation and regulatory compliance matters. Océ Business Services' integrated capabilities allow it to serve enterprise-wide requirements with advanced technology, people and processes. By enabling organizations to manage and control document assets, Océ helps reduce costs, increase efficiency, mitigate risk and introduce innovation. To learn more, visit www.obs-innovation.com.
About Océ
Océ N.V. is a leading international provider of digital document management technology and services. The company’s solutions are based on Océ’s advanced software applications that deliver documents and data over internal networks and the Internet to printing devices and archives -- locally and around the world. Supporting the workflow solutions are Océ digital printers and scanners, considered the most reliable and productive in the world. Océ also offers a wide range of display graphics, consulting and outsourcing solutions.
Océ employs around 24,000 people, with 2007 revenues of approximately $4.6 billion, operates in more than 90 countries and maintains research and manufacturing centers in the Netherlands, the United States, Canada, Germany, France, Belgium, the Czech Republic, Romania and Singapore. Océ North America is headquartered in Trumbull, CT, with additional business units in Chicago, IL; New York City; Boca Raton, FL; Salt Lake City, UT; Coventry, RI; and Vancouver, BC. North American revenues represented approximately half of Océ’s worldwide business in 2007, and employment is currently 11,000. For more information about Océ, visit www.oceusa.com. Outside the U.S., consult www.oce.com.
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