HP Introduces Software, Solutions to Give CIOs a
'Control Point' for Managing the Adaptive Enterprise
New Management Solutions Based on HP OpenView, HP Services
Include Breakthrough Technology to Understand Business Impact of IT
Issues, Resolve Problems in Real Time
MONTREAL--June 15, 2004-- Today at the HP Software Forum here, HP
(NYSE:HPQ)(Nasdaq:HPQ) introduced new management software and
solutions that give chief information officers (CIOs) business-level
insight across their IT operations, enabling them to dynamically link
business and IT for real-time management of business, IT service
application and infrastructure delivery. The new solutions are
coupled with new services for partners that will accelerate
development of certified, standards-based solutions that integrate
with the HP OpenView management platform.
Combining new software, recently acquired technologies and
innovative professional services, HP has created a customer-oriented
portfolio focused on four core solution areas: Business Management,
IT Service Management, Application Management and Infrastructure
Management. The solutions are designed to address the challenges CIOs
face when trying to minimize the complexity, cost and time associated
with managing heterogeneous IT environments, while at the same time
understanding the effect -- in business terms -- that IT system
health has on their bottom lines.
Today's announcements include two breakthrough technologies that
enable real-time management of IT based on business priorities:
-- HP OpenView Business Process Insight is the industry's first
software to monitor the health of business processes and express the
impact of IT in business terms.
-- HP OpenView Route Analytics Management System is the first
software to understand real-time network behavior without polling,
allowing failures to be identified and fixed up to 80 percent faster.
"CIOs need a control point for running IT as a business," said
Todd DeLaughter, vice president and general manager, Management
Software Organization, HP. "We've been updating our HP OpenView
portfolio to give CIOs that control point, enabling them to make
real-time decisions on key drivers that maximize business
performance, not just IT performance. Bottom line, there is no
dynamic link between business change and IT infrastructure without
the automation and insight that management software provides. We
intend to make HP OpenView software and solutions the 'killer app'
for today's CIO."
"CIOs and their IT departments must make the leap from being cost
centers within their corporations to becoming strategic service
providers. In this new role these organizations can provide high
availability and improved performance and, more importantly, can
enable their business organizations to understand in real-time how IT
impacts the customer experience," said Judith Hurwitz, president,
Hurwitz & Associates. "HP understands this well and has designed
its management solutions portfolio to focus top-down on how companies
can deliver IT as a service, and how these services should align with
business objectives."
Business Management Aligns IT with Business Objectives
HP's Business Management solutions allow CIOs to directly align
IT resources with business objectives and priorities. The first of
these solutions, HP OpenView Business Process Insight, enables
customers to map enterprise-critical business processes to IT
resources, so that IT performance can be calculated and communicated
in terms based on real financial data. It's the industry's first
software to monitor business processes and their relationships to the
applications, and IT resources on which they depend.
For instance, HP OpenView Business Process Insight can provide the
dollar value of a failed network or slow e-commerce response time,
based on current financial data provided by the line of business (for
example, "15 orders are stuck in credit check, which is holding up
$200,000 in revenue"). The software communicates better data in
business terms and allocates priority of IT issues ranked by the
order of their impact on business processes.
Ultimately, HP OpenView Business Process Insight supports a more
intelligent and healthy foundation that can automatically adjust IT
resources to meet business requirements, allowing better optimization
of overall IT performance while improving customer service delivery.
IT Service Management Critical to Running IT as Service Delivery
Business
HP's IT Service Management solutions help customers evolve from
managing IT silos to managing IT as a business within an enterprise,
helping them to add value to their delivery and support of critical
IT services. IT Service Management improves service quality by
immediately assessing the impact of an IT event on service-level
agreements, and then optimizing the quality of the service through a
coordinated and efficient response. HP is already a leader in this
area with 10,000-plus customers worldwide that are implementing IT
Service Management best practices.
Related to this, HP has released results from a recent customer
study conducted by IDC on HP OpenView Service Desk and return on
investment. The survey underscores the dramatic IT staff productivity
improvements and cost-savings gained from integrating HP OpenView
Service Desk with back-end enterprise management tools (such as HP
OpenView Operations). Noted customer improvements included a dramatic
94 percent decrease in delivery time for IT change requests and a 56
percent reduction in the time to identify and fix a downtime
incident.
"Managing a broadband IP network that will link nearly 5,000
government offices, libraries, healthcare and education facilities in
more than 400 communities across Alberta is a huge challenge," said
Leanne McIntosh, enterprise architect, Axia SuperNet Ltd. "The
flexibility of HP OpenView solutions makes it possible for Axia to
coordinate and consolidate our customer provisioning and service
functions within a single, powerful system. We're able to process
initial customer orders in a timely fashion, respond quickly and
efficiently when managing change orders, and we meet customer
service-level agreements by ensuring rapid response to network
incidents. What's more, the ability to manage a wide variety of
workflow challenges through HP OpenView has allowed Axia to
dramatically reduce our capital expenditures."
Application Management Provides Complete Lifecycle Management
HP's Application Management solutions are focused on improving
the performance, availability and overall quality of
business-critical applications, whether packaged (off-the-shelf) or
custom, as well as the infrastructure (Enterprise Application
Integration environments, messaging applications, databases and
operating systems) running the applications.
While accelerating easy integration and strategic partnering is
important to the success of all HP's management solutions, it is
particularly important around application management. To this end, HP
has introduced new Enterprise Management Services, as part of its
PartnerONE program. These are designed to accelerate the creation and
promotion of certified, differentiated and standards-based solutions
with leading application vendors, as well as across the spectrum of
HP Business, IT Service and Infrastructure Management solutions.
HP partners who want to build enhanced management capabilities
into their products and solutions by either integrating with, or
embedding, HP OpenView will now have access to new prospects for
easier integration, certification and validation as well as joint
marketing and selling opportunities. The new Enterprise Management
Services will elevate HP's relationship with OpenView partners from
technology relationships to strategic, go-to-market business
relationships that deliver mutual competitive advantage.
Infrastructure Management Optimizes Business-Critical IT Assets
HP's Infrastructure Management solutions address one of the most
critical areas of management software today: the stabilization and
optimization of an enterprise's IT infrastructure. CIOs must be able
to deliver higher quality of services with less effort by optimizing
the inventory, availability and performance of critical IT
infrastructure assets. This includes working across servers, storage,
networking, PCs, printing and imaging, and utility-based resources.
Because the network is at the core of most companies' plans to
become more adaptive, HP has built upon its network management
leadership with breakthrough new software that can optimize networks
in real time.
Changing the paradigm for how core networks are managed, HP
OpenView Route Analytics Management System manages the network as a
service, not as IT infrastructure, enabling the solution to better
track network protocol and communicate insightful information about a
network's overall health.
HP OpenView Route Analytics Management also prioritizes problem
solving through impact analysis, understanding how data is moving and
then communicating information in real time. The solution collects
data and provides insight every 15 seconds, giving customers greater
benefit from real-time understanding and speeding problem
identification and resolution.
Management Solutions for the Adaptive Enterprise
HP's management software, services, solutions and partner
services are a key element of the company's Adaptive Enterprise
strategy, HP's vision of an organization in which business and IT
are synchronized to measure, architect, manage and capitalize on
change.
To help customers manage the Adaptive Enterprise, HP delivers
industry-leading technology and best practices through HP OpenView
and HP Services. Together, these solutions dynamically link business
and IT to help enterprise customers manage business services in real
time, improve application quality and performance, and gain immediate
insight and tighter control over their technology infrastructure.
More information, specifically about the solutions and services
described in this announcement and the HP Software Forum is available
at www.hp.com/go/hpsoftwareforum2004.
About HP
HP is a technology solutions provider to consumers, businesses and
institutions globally. The company's offerings span IT
infrastructure, personal computing and access devices, global
services and imaging and printing. For the four fiscal quarters ended
April 30, 2004, HP revenue totaled $76.8 billion. More information
about HP is available at www.hp.com.