Heidelberg Australia/New Zealand (HAN) is proud to announce it recently achieved the status of finalist in the 10th Annual Australian Service Excellence Awards, held on 26th October 2011.

HAN was nominated in the category of ‘Service Excellence in a Contact Centre’ in this national awards event.

The awards, which are managed by the Customer Service Institute of Australia, recognise the efforts of customer service individuals and organisations across the country.

The category of ‘Service Excellence in a Contact Centre’ was in fact won by American Express, but HAN was well-represented at the event with ten members of its customer support team attending the awards.

HAN General Manager Customer Support Tony Van Broekhuizen says of the awards, “We were very pleased to learn that HAN has been nominated for these awards. It’s a great honour to be recognised amongst the country’s best service organisations. I am proud of our achievement and thank the HAN customer support operations centre team for their contribution to this effort.”

Past winners and this year’s nominees include most of Australia’s largest and most successful organisations, from private enterprise and the government sector. This year’s finalists and winners included Telstra, Queensland Rail, ANZ and American Express.

Endorsed by the International Council of Customer Service Organisations these Awards are internationally recognised and Australian winners automatically become finalists in the global International Service Excellence Awards.

The CSIA Australian Service Excellence Awards showcase the highest achievement in Customer Service. Reaching the finals and winning an award illustrates the high standards of management, training and commitment to excellence within those organisations.