Jun 04, 2003
To visit the IKON
website, click on www.ikon.com
IKON
Service Excellence Delivers
Document Expertise, Best Practices
and World-Class Service
VALLEY FORGE, Pa.--(BUSINESS WIRE)--June 4,
2003--IKON Office Solutions, Inc. (NYSE: IKN) today announced the launch of IKON
Service Excellence™, a proprietary outsourcing methodology designed to help
companies improve efficiency and achieve a better investment return through
streamlined document management workflow. Based on years of experience in
thousands of customer sites, IKON outsourcing professionals are able to leverage
document expertise, best practices, and innovative technology to provide
world-class service and meet the document creation, production, distribution and
storage needs of any business.
"Even as companies narrow their focus and
shift resources to core initiatives in an effort to minimize operating expenses,
inefficiencies embedded in their existing workflow and technology continue to
erode their bottom line," said Dennis LeStrange, Senior Vice President of
IKON North America. "By implementing document outsourcing and facilities
management services through the IKON Service Excellence framework, IKON can help
companies define a document strategy with measurable service levels and leverage
technology and expertise to help streamline document workflows."
With an understanding of both an organization's
goals and requirements, IKON performs a detailed site analysis to identify
document workflow needs and related expenses. This combined information becomes
the foundation for a comprehensive document strategy that will then serve as a
"blueprint" throughout the life of the contract. IKON Service
Excellence is executed through clearly defined implementation and management
processes, allowing a highly skilled and motivated team of IKON professionals to
set, meet and work to exceed identified service levels for the customer. Clearly
documented best practices help ensure a quick and seamless implementation
process, and an IKON executive conducts the final site inspection.
Effective ongoing management is maintained
through the use of a Site Procedures Guide, which combines IKON Standards and
Best Practices with customer-specific requirements. Additionally, regular
meetings are held between IKON and customer executives to make certain that the
document strategy evolves in unison with changing business objectives.
"As with each and every IKON service
offering, at the heart of IKON Service Excellence is a group of world-class
employees," continued Mr. LeStrange. "We identify, train, retain,
motivate and communicate with our teams to ensure they are equipped and
energized to consistently and positively impact our customers' business on a
daily basis."
For on-site, off-site or any combination of
outsourced services - even market-specific operations such as those found in the
legal industry - businesses can access IKON's expertise and best practices to
improve their document efficiency. IKON Service Excellence is delivered by more
than 9,000 well-trained outsourcing professionals, dedicated and motivated to
help businesses streamline activities and cut costs in all areas of the document
lifecycle.
About IKON
IKON Office Solutions (www.ikon.com)
is a leading provider of products and services that help businesses manage
document workflow and increase efficiency. IKON provides customers with total
business solutions for every office, production and outsourcing need, including
copiers and printers, color solutions, distributed printing, facilities
management, and legal document solutions, as well as network integration,
connectivity and custom workflow and imaging application development. IOS
Capital, LLC, a wholly owned subsidiary of IKON, provides lease financing to
customers and is one of the largest captive finance companies in North America.
With Fiscal 2002 revenues of $4.8 billion, IKON has approximately 600 locations
worldwide including the United States, Canada, Mexico, the United Kingdom,
France, Germany, Ireland, Denmark and the Netherlands.
Contacts:
IKON Office Solutions, Inc.
Steven Eck, 610/408-7295
seck@ikon.com
or
Robinson Lerer & Montgomery
Annalise Carol, 212/484-7237
acarol@rlmnet.com