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In This Section
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George Linkletter is a marketing consultant and business journalist with nearly 30 yearsof experience. He specializes in customer messaging and has profiled more than 100 HVTO centers. George has consulted with some of the nations leading technology, messaging and consumer products companies, including IBM, Pitney Bowes, Western Union, Pepsi and B.A.T. Industries. His articles have appeared in Document, Mail, MailingSystems Technology, Office Solutions and New England Printer and Publisher.
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Kodak Raises the Bar Again
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George LinkletterLinking With Customers
Linking with Customers is a column that focuses on how organizations use strategy and technology in the messaging process to bolster sales, lower costs and forge stronger bonds with customers.
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Better
image quality, more versatile processing
and expanded support for business-building are key advances
By George Linkletter, OutputLinks
For a print service provider, selecting the right digital print vendor is akin
to getting married: you had better choose wisely since you will be living with
your partner for a long time – and the cost of splitting up can be harrowing.
Kodak’s recent array of product and service announcements, released
simultaneously at GRAPH EXPO for its North American audiences and at its
European headquarters in La Hulpe, Belgium for the global media and analyst
communities, underscore the firm’s understanding of this unique relationship
and its keen focus on keeping it strong and vibrant.
Highlighting the list of remarkable advances is the launch of the next
generation of the KODAK VERSAMARK Printing Systems, which feature the
dual advantage of the industry’s smallest footprint and an innovative
single-engine design.
A More Versatile Workhorse
The smaller footprint – making the devices ideal for installation in data
center environments where typical applications include transaction and direct
mail, newsletters and even newspapers – results from the use of compact,
high-speed monochrome and process color web presses based on a single-engine
duplex design and the next-generation of Drop on Demand (DOD) print heads.
Thanks to the unique combination, customers have easy scalability, i.e., the
option of starting out with the digital advantage of variable messaging and
imaging in monochrome format, and easily advancing to spot and full color as
production needs change.
The workhorse devices also offer a shorter web path than previous models, which
means fewer web breaks and increased productivity, yielding better reliability
and higher throughput at peak production.
Kodak already has “the largest installed base of color roll-fed inkjet systems
in the world,” says Vince Ferraro, vice president of worldwide marketing for
the Digital Printing Solutions unit of Kodak.
With these new models, the firm expects to grow that base by offering new
customers an easy upgrade path to high-speed color via “higher performance in
less space,” according to Isidre Rosello, general manager, Digital Printing
Solutions.
Specifically, the next-generation of printheads improves flat field density and
reduces the variation in dot size within one module in the printhead, which
reduces banding and results in higher print quality. In the area of jet
reliability, the technology improvements yield improved roll-to-roll
performance, while improved temperature controls result in increased jet
reliability and extends printhead life over time.
The systems also help reduce costs and turnaround times by streamlining the
production process by eliminating the two-step process of (1) printing offset
forms and master documents and then (2) imprinting variable data offline. Users can now produce a complete process
color, personalized, two-sided document in one pass.
Also of note are the advanced controller capabilities of the KODAK 700 Print Manager, which handles a
wide variety of application formats, including native IPDS support, PDF,
PostScript and PPML/GA, all on the same digital front end, further extending
the application’s reach.
Additionally, the devices feature a security ink capability, which enables the
printing of government and other documents that provide fraud protection with
high levels of VDP. And a MICR
capability can be used for check printing to facilitate automation in check
processing, also while providing security.
The new VERSAMARK Printing Systems accommodate monochrome 1-up simplex to 5/4
and 2-up duplex. Speeds vary from 246 to 492 feet per minute at 600 x 600
dpi. The line now includes 14 different
models.
Fast, High-Quality … and Variable
The best of both worlds -- at once. That’s
how one might describe the remarkable new KODAK PROSPER S20 Imprinting System with CMYK. The device
features a hybrid printing technology that integrates offset-quality with
process color personalization at blazing fast speeds. Just how fast? Up to 2,000 fpm/610 mpm at 600 x 300 dpi.
The full-color imprinting system, which is ideal for commercial inserts and
direct marketing applications as well as versioned ads in magazines and
newspapers, produces high quality documents inline while leveraging and
complementing existing web offset presses and finishing equipment.
Customers can use the specialty printing capabilities of offset – including
metallic inks, heavy color saturation, scratch-off coatings and other specialty
inks – to create high-value shells that can then be customized with process
color digital printing inline at production speeds.
The integrated capability offers customers a real-world opportunity to generate
new revenue via new opportunities – with one of the most cost-effective and
uniquely efficient hybrid digital color solutions on the market.
Current PROSPER S10 Imprinting System with CMYK customers now have the option
of upgrading to the new, fast S 20 System by leveraging their current transport
without any changes in transport.
“Cost has always been the Achilles heel of high-volume variable data printing,”
says John Hornby, chief executive of Lettershop, a UK-based provider of
marketing print/mail and cross channel solutions. He says the S10 System is
“significantly more economical and effective” than a full white paper
solution. “We’ve always had a strong
litho operation, and it was natural to mount the KODAK PROSPER S10 System heads
to our finishing line.”
As for customer acceptance, Hornby says, “when we put an S10 digitally-produced
hybrid piece in front of customers, they believe it was all produced with litho
proof of quality – until we actually point it out to them.”
The device offers “slack web” flexible mounting options and can seamlessly
integrate with web offset presses and web finishing lines using a variety of
third-party printing towers.
‘Investment protection’ is another way to view the value of the S10 and S20
Systems, according to Vince Ferraro, vice president of worldwide marketing for
the Kodak Digital Printing Solutions unit. He calls the devices “a tremendous
way to increase response rates and Return on Marketing Investment (ROMI) while
utilizing a legacy offset infrastructure.”
And, as he points out, “Kodak is the only company currently capable of
delivering this high-value inline solution.”
Expert Consulting to Grow Revenues
In the print world, digital is clearly the path to a better future. The
technology offers the opportunity for growth via both higher volumes and better
margins.
Yet switching gears – from a mass-market, one-to-many orientation to a highly
personalized, one-to-one capability – can be challenging.
In fact, in many cases print service providers just
“don’t have the expertise in marketing that is required to take their services
to the next level,” says Deb Strranaghan, director of KODAK MARKETMOVER Business Advantage Solutions.
Which is why Kodak’s new MARKETMOVER Managed Campaign Services is expected to
be so valuable and popular.
Managed Campaign Services is a suite of services
designed to help print service providers bring to market and sell high-value,
data-driven, multi-channel direct marketing campaigns for their clients. And
just as important, printers won’t need to make a significant capital or
resource investment to develop the new capability.
Customers using these new, focused services will have
access to a team of experts – as part of KODAK MARKETMOVER Business Advantage
Solutions – who can provide marketing-related consulting and customized KODAK
Solutions.
These experts bring extensive knowledge in data
analytics and marketing science that enable print service providers to deliver
multi-channel campaigns that will differentiate their business and build
customer loyalty.
Kodak’s specialized analytical capabilities and
campaign management technology, along with a full set of support services,
makes the process easy while the joint go-to-market model provides expertise
and guidance to get the offering up and running quickly and easily.
MARKETMOVER Solutions consultants will work with
printers to identify the strongest candidates among existing clients, and then
help to market and deliver high-margin marketing services. Acquisition of new
account accounts comes next.
Partnering with the MARKETMOVER Managed Campaign
Services team has already yielded concrete results for some managers. Larry
Miles, vice president of sales for McClung Companies, a high quality offset and
digital printing firm based in Virginia, is one of them.
He says the consulting services have helped his
company open up markets that were unavailable before, emphasizing that the
“in-depth analytical capabilities and the team’s professionalism allow us to
engage with customers that we would not have been able to engage on our own. We
are now playing at another level.”
Improved Image Quality
Underscoring these and other recent advances is the ongoing Kodak commitment to
best-possible image quality, which is evidenced in the results of a
just-released study by the SpencerLab
Digital Color Laboratory.
The independent study found the KODAK NEXPRESS SX3300 Digital Production Color
Press achieved an overall highest rating in photographic print quality, and
demonstrated the best all-round performance across the majority of attributes
evaluated.
The results showed the NEXPRESS Press had the best-in-class realism for sky,
water and foliage; and high realism for skin tones. It also had best-in-class
sharpness and high smoothness, and the best monochrome/neutral gray output.
Other devices evaluated in the study were the HP INDIGO 7500 Digital Press, the
XEROX iGen4 Press, and XEROX Color 1000 Press. The study evaluated glossy and
matte prints produced at each manufacturer’s facility.
David Spencer, CEO of SpencerLab, says “we were
extremely impressed by the improvements demonstrated by the SX with HD Dry Ink,
bringing its photographic print quality right up to Best-in-Class. In this test of four digital presses, all
able to make very high-quality photographic prints, the KODAK NEXPRESS SX 3300
showed its true colors — its excellent capabilities.”
The NEXPRESS SX Digital Production Color Platform with
Print Genius has been designed to meet the needs of commercial printers, photo
product printers, direct mail houses, in-plant printers, and data centers. Features
include speeds up to 131 ppm, a longer sheet size (26″/660 mm), smaller ink
particle size with the new KODAK NEXPRESS HD Dry Ink, new KODAK NEXPRESS Light
Black HD Solution, and a new matte printing effect option.
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