Industry:      Service Bureau

Situation:

A large provider of enterprise document production services in the Philippines was using a mainframe system to produce a wide variety of documents such as billing statements, letters, notices, reports and direct mailers. Finding the right mainframe resources (Pagedef, Formdef, Fonts, etc.) was difficult and time-consuming. Creating customized resources was even less cost-effective.

Goal:

The service bureau was interested in moving their document production off the mainframe. They needed an easy-to-use versatile solution that can design and update all of their applications.

Synopsis:

Using Opus, the service bureau can now do more jobs in less time. Client satisfaction has increased with faster service. Eliminating the use of the mainframe has reduced operations costs. Efficiency in operations and document application development was increased due to Opus’ easy-to-use features that simplified many tasks. The results from Opus exceeded the customer’s expectations.

Key Benefits

·         Elimination of mainframe has significantly reduced operations costs

·         Faster turnaround has allowed the company to take on more projects and increase profits

·         Service bureau can now fulfill customer projects in less time which is creating both return business and new business from the existing customer base

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