Nov 13, 2007
Syeed A. Matin
Thousand Oaks, California, Ph: (805) 559-6959, e-mail: Syeed.Matin@yahoo.com
Objective: To obtain a career in the latest technology, where I can bring my excellent problem-solving technique, Programming, Management Skills and Network experience to the success of a progressive organization.
Summary of Qualifications:
§ Working knowledge print languages -DJDE, Line data, PCL, and AFP
§ Working knowledge of Streamweaver, Mail stream plus, Finalist (PB software) Lapres (Xlprint Software) and Elixir Suites (Elixir Tech Software)
§ Data transfer process knowledge, FTP, and LPR.
§ Experience with HTML, IBM Infoprint manager
§ Basic knowledge of Unix flavors Solaris and AIX.
§ Mainframe basic knowledge including JCL, Parm, Proc
§ Travels to meet the needs of major corporate clients
§ Team player, positive attitude, and excellent work ethics.
§ Strong technical, analytical and trouble shooting / problem solving abilities
§ Assist in the development of procedures
§ Consults with management and clients to analyze and understand functions to become automated
§ Addresses client needs, objectives, desired features, and input/output requirements
Experience:
01/2007 – PinPoint Resources/ WellPoint, Inc.
Enterprise Print Output Support Team (EPOST)
Provided remote consulting services to WellPoint, Inc. based Pitney Bowes products – StreamWeaver.Software
§ Standardize Print data (STAR/WGS- Claim letters) require postnet barcode, sequence numbers, page numbers and 3o9 barcode. Also helping with IBM (AFP) and Xerox (DJDE) Printing with resources.
· Modified forms, Pagedef, formdef – using tools such as Elixir Software, PPFA and OGL.
2005 – 12/2006 ACS Inc, TX
Sr. Software Consultant:
Provided remote consulting services to ACS Inc. based on Pitney Bowes products – StreamWeaver and Finalist.
2000 – 2005 Pitney Bowes - Lisle, IL
Sr. Software Consultant: - Remote office (CA)
Provided on-site or remote consulting services to all customers based on PB-DMT (Pitney Bowes, Document Messaging Technologies) products (StreamWeaver, Mailer’s Choice and Finalist)
- Coding or modification of DMT products to conform to the specific customer
requirements.
- Installation of DMT products within the customer’s operating environments
- Participate in technical pre-sales / post sales presentations
- Development of specific estimates based on Customer requirements
- Participate in delivery of product training
1991 – 1999 Xerox Corporation, El Segundo, CA
Sr. Technical Analyst
Technical Program Manager – Provided second level support to the systems analysts, new and potential customers.
- provided support on Form, Fonts, Print driver, Graphics design desktop products such as the full line of Elixir for Xerox and IBM (AFP), Paris/Lapres,
XJDC and Xerox Docuweb based products.
- Responsible for the evaluation and regression tests on new products release and also to ensure problems are fixed in the next release.
- Diagnose and find solutions to customer problems related to installation either nationally over the phone or at customer’s site, operation and maintenance of application for Xerox’s LCDS/IPS and NPS printers.
- Trainer – Generate revenues by providing additional training to customer support specialists and to new customers
Designed and linked WebPages for the workgroup.
1989 – 1991 Robinson-May Department, North Hollywood, CA
Programmer/Network Administrator:
- Worked as entry level programmer: Tested and Implemented applications for three main branches.
- Operation, monitoring, diagnosis and troubleshooting of the terminals using a multi-IBM hosts (MVS/Sp-JES2) and remote ACF/NCP communications and Tandem that connect users to centralized production systems /applications. Centralized IBM SNA Network Management as well as performing first level analysis of problem and system activities that affect on-line operations. Interface with user community to provide information on the system status, maintaining, and liaison between on-line users, computer operators, system programmers and technical supporters.
Education: Northeast Missouri State University (now known as Truman University)
Kirksville, Missouri.
Bachelor of Science in Computer Science
Technical Expertise:
- Experienced with multiple network platforms Microsoft Windows, Novell Netware, UNIX, IBM Mainframe and network attachments such as TCP/IP, Coax/Twinax, IPX/SPX and Channel attach.
- Output Solution Proficiency with various data stream such as Adobe Postscript, PDF, TIF, HP-PCL, IBM AFP, and Xerox DJDE.
- Knowledge with various software enablers such as IBM Infoprint Manager, Elixir, StreamWeaver, Mailer’s Choice, Finalist, Paris, Lapres, and Xerox based XJDC (Xerox Job Descriptive Compiler).
Management Skill: Problem Solving Process
- Quality Improvement Process
Certifications: - Novell Administration (CNA)
- Finished all courses for MCSE program
- Xerox Laser Printing System
- Train the Trainer
Achievements and Awards:
- Customer satisfaction letters – by Pitney Bowes
- Customer First Hero Award – President Club – by Xerox
- Best of Best Award for Customer Support Program - by Xerox
- The team received the highest award of Xteam Certification – by Xerox
Personal References Available Upon Request