Syeed A. Matin

Thousand Oaks, California, Ph: (805) 559-6959, e-mail: Syeed.Matin@yahoo.com

Objective:          To obtain a career in the latest technology, where I can bring my excellent problem-solving technique, Programming, Management Skills and Network experience to the success of a progressive organization.

      Summary of Qualifications:

§         Working knowledge print languages -DJDE, Line data, PCL, and AFP

§         Working knowledge of Streamweaver, Mail stream plus, Finalist (PB software) Lapres (Xlprint Software) and Elixir Suites (Elixir Tech Software)

§         Data transfer process knowledge, FTP, and LPR.

§         Experience with HTML, IBM Infoprint manager

§         Basic knowledge of Unix flavors Solaris and AIX.

§         Mainframe basic knowledge including JCL, Parm, Proc

§         Travels to meet the needs of major corporate clients

§         Team player, positive attitude, and excellent work ethics.

§         Strong technical, analytical and trouble shooting / problem solving abilities

§         Assist in the development of procedures

§         Consults with management and clients to analyze and understand functions to become automated

§         Addresses client needs, objectives, desired features, and input/output requirements

    Experience:   

       01/2007 –               PinPoint Resources/ WellPoint,  Inc.

Enterprise Print Output Support Team (EPOST)

Provided remote consulting services to WellPoint, Inc. based Pitney Bowes products – StreamWeaver.Software

§         Standardize Print data (STAR/WGS- Claim letters) require postnet barcode, sequence numbers, page numbers and 3o9 barcode. Also helping with IBM (AFP) and Xerox (DJDE) Printing with resources.                   

·         Modified forms, Pagedef, formdef – using tools such as Elixir Software, PPFA  and OGL.

       2005 –  12/2006      ACS  Inc, TX

                                   Sr. Software Consultant:

Provided remote consulting services to ACS Inc. based on Pitney Bowes products – StreamWeaver and Finalist.

      2000 – 2005            Pitney Bowes -  Lisle, IL

                                   Sr. Software Consultant:  - Remote office (CA)

Provided on-site or remote consulting services to all customers based on PB-DMT (Pitney Bowes, Document Messaging Technologies) products (StreamWeaver, Mailer’s Choice and Finalist)

-          Coding or modification of DMT products to conform to the specific customer

                                                                   requirements.

-          Installation of DMT products within the customer’s operating environments

-          Participate in technical pre-sales / post sales presentations

-          Development of specific estimates based on Customer requirements

-          Participate in delivery of product training

      1991 – 1999            Xerox Corporation, El Segundo, CA

                                    Sr. Technical Analyst

Technical Program Manager – Provided second level support to the systems analysts, new and potential customers.

-          provided support on Form, Fonts, Print driver, Graphics design desktop products such as the full line of Elixir for Xerox and IBM (AFP), Paris/Lapres,

XJDC and Xerox Docuweb based products.

-          Responsible for the evaluation and regression tests on new products release and also to ensure problems are fixed in the next release.

-          Diagnose and find solutions to customer problems related to installation either nationally over the phone or at customer’s site, operation and maintenance of application for Xerox’s LCDS/IPS and NPS printers.

-          Trainer – Generate revenues by providing additional training to customer support specialists and to new customers

Designed and linked WebPages for the workgroup.                                 

      1989 – 1991            Robinson-May Department, North Hollywood, CA

                                     Programmer/Network Administrator:

-    Worked as entry level programmer: Tested and Implemented applications for three main branches.

-          Operation, monitoring, diagnosis and troubleshooting of the terminals using a multi-IBM hosts (MVS/Sp-JES2) and remote ACF/NCP communications and Tandem that connect users to centralized production systems /applications. Centralized IBM SNA Network Management as well as performing first level analysis of problem and system activities that affect on-line operations. Interface with user community to provide information on the system status, maintaining, and liaison between on-line users, computer operators, system programmers and technical supporters.

Education:         Northeast Missouri State University (now known as Truman University)

Kirksville, Missouri.

Bachelor of Science in Computer Science

       Technical Expertise:

-          Experienced with multiple network platforms Microsoft Windows, Novell Netware, UNIX, IBM Mainframe and network attachments such as TCP/IP, Coax/Twinax, IPX/SPX and Channel attach.

-          Output Solution Proficiency with various data stream such as Adobe Postscript, PDF, TIF, HP-PCL, IBM AFP, and Xerox DJDE.

-          Knowledge with various software enablers such as IBM Infoprint Manager, Elixir, StreamWeaver, Mailer’s Choice, Finalist, Paris, Lapres, and Xerox based XJDC (Xerox Job Descriptive Compiler).

       Management Skill:    Problem Solving Process

-          Quality Improvement Process

       Certifications:      -     Novell Administration (CNA)

-          Finished all courses for MCSE program

-          Xerox Laser Printing System

-          Train the Trainer

       Achievements and Awards:

-     Customer satisfaction letters – by Pitney Bowes

-     Customer First Hero Award – President Club – by Xerox

-     Best of Best Award for Customer Support Program - by Xerox

-     The team received the highest award of Xteam Certification – by Xerox

Personal References Available Upon Request