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Highly experienced Document Solutions manager, possessing over 20 years in operations technical/production management, application support, pre/post sales support, project implementation, product/soft skill training, and business analysis. Proven track record of resource optimization, leadership skills, customer satisfaction and exceeding corporate goals. Desire opportunity to utilize hands-on document management experience, financial understanding and technical expertise in a well-established company known for its integrity with growth potential.

Key Management Accomplishments

• Managed startup scanning operation with team of five that eventually became a major leader in the San Diego region within four years, grossing $6.5M/annually with gross margins exceeding 50%.
• Developed over 45 internal online training courses for product lines, procedures and soft skills. Certified over 1300 employees within 2 years.
• Produced an annual savings of over one million dollars by standardizing and centralizing the programming staff for national data centers.
• Led design, administration and implementation of a SharePoint centralized document repository for San Diego Operations, setting the standard for nationwide data centers.

Technical Highlights

• Expert in SharePoint page administration, designing and implementation, along with HTML and ODBC Technologies.
• Skilled with imaging software applications such as Kofax Ascent Capture, Kofax VRS, MS Document Imaging, and various OCR type applications.
• High level of expertise with Crystal Reports and Production Workflow software; expert in MS Sequel, MS Access, MS Office, Adobe Professional and Visio.
• Mastered designing and implementing indexed output data files to internal online document repositories such as FileNet, EMC/Documentum and Anacomp DocHarbor Web repositories.

PROFESSIONAL EXPERIENCE

ANACOMP, INC. - San Diego, CA 1995 to April 2008
A global provider of Document Solutions information outsourcing, maintenance support digital imaging and mainframe print solutions.

Operations Technical / Production Manager - 2004 to April 2008
Accomplishments:

Expanded corporate data center and 3 satellite centers from 100k annually to over 6.5 million annually, surpassing departmental revenue and profit goals.

• Cultivated customer relationships statewide to ensure growth and customer satisfaction.
• Performed product demonstrations, proof of concepts and created statements of work.
• Managed all Document Imaging; Scan, Mainframe Print, Web and CD/DVD media outputs.
• Managed staff of up to 60 employees, including supervisors, team leaders and operators.
• Created financial/production-related metrics for executive- and customer- departmental management teams.
• Designed, implemented and maintained structured training programs for employees.
• Maintained Data Center DRP (Disaster Recovery Plan).
• Accountable for Revenues/EBITDA against Forecast and Plan on a monthly/annual basis.
• Maintained 99.95% correction success rate on customer document output images and indexes.
• Developed and maintained automated Crystal, MS Access and MS Excel Reports for top 10 customers.

Productivity / Financial Metric Manager - 2003 to 2004
Accomplishments:

Up until I filled this position, there were no baseline measurements for each nationwide data center. Worked closely with the Executive Vice President of Operations to design, communicate and post metrics on a scheduled basis. These metrics set the standard for all operations productivity and financial tracking.

• Developed baseline operations metrics for all North America Operations.
• Developed an automated process to capture data records from various databases and mainframes for national distribution.
• Designed web-based dashboard reporting for financial, production and employee productivity.
• Developed reports and processes to inform Senior Center Management on financial and production status.
• Utilized Six Sigma practices to improve processes by eliminating defects at departmental level.

Online Training/Customer Satisfaction Manager - 2001 to 2003
Accomplishments:

Implemented over 45 product line/soft skill courses and certified over 1300 employees over a 2 year period saving the company $250,000 annually versus costs to train onsite. Reduced help desk support calls by 50% over a span of two years.

• Managed and contributed to the development and implementation of online training for entire company.
• Managed team of five responsible for writing course material and exams.
• Developed employee surveys to gain feedback on how to improve website and courses.
• Developed and implemented successful online customer satisfaction survey program.
• Gathered survey data reporting and communicated results to senior management teams.

National Programming Center Implementation Manager - 1995 to 2001
Accomplishments:

Produced an annual savings of over one million dollars by standardizing and centralizing the programming staff in corporate headquarters for 40 nationwide data centers.

• Developed and implemented the infrastructure that remotely supported 40 national data centers.
• Managed over 40 programmers that supported all production applications and product lines.
• Implemented programming standards throughout 30 data centers to ensure productivity and financial gain.
• Implemented thousands of applications to support data center production
• Communicated with data centers, sales organization and customers to promote growth and productivity.

Datacorp, Inc - New York, NY
Programmer/Programming Manager - 1981 - 1995

• Performed programming activities, system configurations and backups as required.
• Created application scripts for production of Computer Output Microfiche and CD applications. Interfaced with sales, presales and implementation departments on all new and existing projects.
• Managed a staff up to eight programmers to ensure productivity.

Additional Skills

Operating Systems: XP (Expert), WinNT, Win2000, Novell (Knowledgeable), BARR (expert)
Software: MS Access, MS Excel, Crystal Reporting, Microsoft Sequel, MS Product Suite (Expert)
Programming Languages: VB Script, Java Script (Knowledgeable), MS DOS (Expert)
Hardware: All types of PC workstations and peripheral devices (Intermediate), IBM 6062's, Xerox 4635's (Expert)
Technologies: HTML (Expert), ActiveX components, JAVA (Knowledgeable)

Certifications, Training and Education

AIIM Headquarters - Silver Spring, MD
ECM - Electronic Content Management Practitioner Certification - October 2006

International Institute for Learning - San Diego, CA
CDIA - Certified Document Instruction Associate Training - December 2006

International Institute for Learning - San Diego, CA
CAPM - Certified Associate in Project Management Certification - August 2006

Business Objects - San Diego, CA
Crystal Reports Design I and II Programming Certification - June 2005

Grumman Data Systems Institute - San Diego, CA
Programming Certification - 1979 - 1981

References available upon request